Return of Goods | Parts | Passenger Lift Services

Return of Goods

As from the 1st October 2014 Passenger Lift Services will be implementing a new returns procedure.

While monitoring all areas of the business we have noticed we have an increase in the number of spare parts ordered, but then being returned. Although Passenger Lift Services offer a no objection refund on faulty or parts incorrectly supplied by our parts team, we can no longer offer the same service to customers who incorrectly order parts or who no longer require parts.

How this affects you:

  • Return of Goods from the Buyer to the Seller for credit, for any cause, is subject to the prior agreement of the Seller, at the Seller's sole discretion. If the Seller considers for any reason, whether commercial, technical or other, that the returned Goods do not merit credit, this will be declined. All returned goods will be subject to a handling charge of £35.00 (plus VAT if applicable), unless goods are proven faulty, or supplied incorrectly.
  • If the Buyer has ordered standard products via the online store, the Buyer has a statutory right to cancel the order and receive a full refund (excluding any carriage charges).
  • To cancel an order, the Buyer must email the Seller, speak to the Parts Team on 0121 552 0660 or write to the Seller at Passenger Lift Services (see for details) within seven days (not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of the item(s), and quoting the order number.